Shipping policy
SHIPPING TO THE UNITED STATES AND CANADA IS FREE!
At this time, we do not offer international shipping and cannot accept credit cards from outside of the United States and Canada. Stay tuned we might offer it in the future.
Canada Exception: All products except furniture and rugs can be shipped to Canada.
The approximate delivery time is 2-5 weeks depending on the product your ordered and if your product needs to be cleared by USA or Canadian customs. We can't control how long it takes customs to clear a product. Our products are shipped from all over the world including the USA. We love unique kid's home decor and strive to bring the coolest and unique children's furnishings collections to your door. Please be patient you will LOVE what you are waiting for!
We currently only ship furniture to the Lower 48 States in the USA. no current shipping to Hawaii, Alaska, Puerto Rico, nor Guam and Canada.
We do not ship to FPO, APO or PO Boxes.
SHIPMENT CLAIMS
ALWAYS ACCEPT SHIPMENTS EVEN WHEN THEY ARE DAMAGED!
We understand that items can be damaged during the shipping process. We also understand that from time-to-time, something may arrive missing parts or components. Our damaged goods/missing parts policy and process is designed to deliver to you a resolution in the timeliest manner possible, at no expense to you. See are return policy. Livieboo LLC cannot be held responsible for any missing, or damaged goods if we are not notified within the time stated in our return policy. If you suspect that your Livieboo.com order was damaged during shipment, please contact us immediately at info@livieboo.com
Note: Do not refuse delivery of non-damaged goods as this will result in the loss of your product and may negate the possibility of a refund.
FREQUENTLY ASKED QUESTIONS
Can I expedite my shipping?
We ship economy only. Express deliveries or white glove is not available. We will send you a tracking number the moment your package ships and you can always contact us with additional questions at info@livieboo.com
Why do your shipping times vary per item?
Because we ship from all over the world and we have to have every product go through customs. (Unless made in the USA of course). We don't like to disappoint you so we adhere to a delivery time from 2 to 5 weeks. But no worries most of our products come between 2-3 weeks and you will LOVE them.
Why did I only receive part of my order?
Don't worry, it's on its way! We ship from multiple warehouses all over the world and customs also sometimes takes longer on certain products. Please reach out to our customer service team for if you like an estimated delivery time on your order. Please provide your name and order number. info@livieboo.com
RETURN | REFUND POLICY
We value you as a customer. It's our aim to provide you with exceptional products and service.
ITEMS ELIGIBLE FOR RETURNS:
1 - ANY REASON
You must contact us at info@livieboo.com within 5 days of receiving the order to arrange for a return of your item within 14 days of receipt of your order. Refunds will only be issued in the form of original payment. Please provide the following information with your email. This information will also need to be included with your return:
- Order Number/SKU number
- Item Name
- Tracking Number
- First and Last name
- Delivery Address
- Delivery Date
- Telephone Number
- Reason for return - This information is valuable to us. We strive to maintain a high standard of quality within our collections. This will enable us to better serve you in the future and continue to provide you with an unparalleled selection of items to choose from.
Items returned for any reason must be in their original condition and boxes - unwashed -Items not returned in this condition will not be accepted. (This does not include items that are received in a damaged condition.)
Refunds will be issued in the form of original payment after we receive the returned item
2 - BROKEN / DAMAGED PRODUCTS
Please contact us at info@livieboo.com within 3 days after receipt of your item, and provide us with the following information in your email:
- Order number/SKU number
- Item Name
- Tracking number
- First and Last name
- Delivery Address
- Delivery date
- Telephone Number
- Reason for return - if item is damaged please describe the damage
- PHOTOGRAPH OF THE DAMAGE!
Refunds will be issued in the form of original payment after we receive the returned item.
3 - ITEM EXCHANGE
Please contact us at info@livieboo.com within 5 days after receipt of your item, and we will arrange for a return. Refunds will be given when the item arrives in good condition at our main office location. (Refunds will only be issued in the form of original payment.) You will need to re-order the correct item on our website. Please provide us with the following information in your email.
- Order number/SKU number
- Item Name
- Tracking number
- First and Last name
- Delivery Address
- Delivery date
- Telephone Number
- Reason for return
Refunds will be issued in the form of original payment after we receive the returned item.
4 - CHANGING OR CANCELING YOUR ORDER
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. You can initiate a return when the item arrives and re-order the correct item.
5 - ITEMS NOT ACCEPTED FOR RETURN
*Items must be in their original condition. Items not in this condition will not be accepted.
- We will not accept returns in the following conditions:
- Items returned outside the 5 days return timeframe.
- Washed, worn, used, or misused items cannot be returned.
- Items under the following categories: hats, bibs, hair accessories, earrings, dinnerware and drinkware. These items are not covered for return due to hygienic reasons.
- Items must be returned in their original boxes.
- Washed, worn, used, or misused items cannot be returned.
- Items under the following categories: swimwear, underwear, hats, bibs, hair accessories, earrings, dinnerware and drinkware. These items are not covered for return due to hygienic reasons.